542 lines
14 KiB
JSON
542 lines
14 KiB
JSON
{
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"name": "77 Live helpdesk (provided)",
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"nodes": [
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{
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"name": "Question webhook",
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"type": "n8n-nodes-base.webhook",
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"typeVersion": 2,
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"parameters": {
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"httpMethod": "POST",
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"path": "my-helpdesk",
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"responseMode": "responseNode",
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"options": {}
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},
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"webhookId": "de518e93-ed19-541f-a6fc-687a4efaf1b2",
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"position": [
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0,
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300
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],
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"id": "c92ed07d-21e3-5441-bf1f-7547c58d0804"
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},
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{
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"name": "Topic",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const q = String($json.body.question ?? '');\nconst table = [['접수 현황', /T-?\\d{4}/i], ['와이파이', /와이파이|wi-?fi/i], ['VPN', /vpn|원격|재택/i], ['비밀번호', /비밀번호|패스워드/i],\n ['프린터', /프린터|인쇄/i], ['메일', /메일|첨부/i], ['설치', /설치|라이선스|프로그램/i]];\nconst hit = table.find(([, re]) => re.test(q));\nreturn [{ json: { topic: hit ? hit[0] : '기타', t0: Date.now() } }];"
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},
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"position": [
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220,
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300
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],
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"id": "88961978-e8ec-5726-a23d-67ca6574360c"
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},
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{
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"name": "Search FAQ",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/faq",
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"options": {
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"timeout": 1000
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},
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"sendQuery": true,
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"queryParameters": {
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"parameters": [
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{
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"name": "q",
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"value": "={{ $('Question webhook').first().json.body.question }}"
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}
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]
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}
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},
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"onError": "continueErrorOutput",
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"position": [
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440,
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300
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],
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"id": "23b65ea5-d9d2-5781-a93c-aa1d5e0ad959"
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},
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{
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"name": "FAQ done",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "return [{ json: { ...$json, faq_ms: Date.now() - $('Topic').first().json.t0 } }];"
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},
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"position": [
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550,
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180
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]
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},
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{
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"name": "Found?",
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"type": "n8n-nodes-base.if",
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"typeVersion": 2.2,
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"parameters": {
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"conditions": {
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"options": {
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"caseSensitive": true,
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"leftValue": "",
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"typeValidation": "loose",
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"version": 2
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},
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"conditions": [
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{
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"id": "c1",
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"leftValue": "={{ ($json.results ?? []).length > 0 }}",
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"rightValue": "",
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"operator": {
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"type": "boolean",
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"operation": "true",
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"singleValue": true
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}
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}
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],
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"combinator": "and"
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},
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"options": {}
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},
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"position": [
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660,
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300
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],
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"id": "ebc6810e-e76b-5221-89bb-4c0eb9fad932"
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},
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{
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"name": "Answer",
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"type": "@n8n/n8n-nodes-langchain.agent",
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"typeVersion": 3.1,
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"parameters": {
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"promptType": "define",
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"text": "=질문: {{ $('Question webhook').first().json.body.question }}\nFAQ: {{ JSON.stringify($('Search FAQ').first().json.results) }}",
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"options": {
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"systemMessage": "You are the company IT help desk. Answer in Korean in at most 3 sentences using only the FAQ entries given. Never invent steps. Use 합니다체.",
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"maxIterations": 1
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}
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},
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"position": [
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880,
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200
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],
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"id": "2ee0f4ec-9cdf-507b-aa32-64e9c8f475ef"
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},
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{
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"name": "Answer model",
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"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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"typeVersion": 1.2,
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"parameters": {
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"model": {
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"__rl": true,
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"mode": "id",
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"value": "gpt-4.1-mini"
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},
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"options": {
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"temperature": 0
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}
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},
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"credentials": {
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"openAiApi": {
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"id": "openAiCourse0001",
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"name": "OpenAI (.env)"
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}
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},
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"position": [
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880,
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420
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],
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"id": "1cf57665-a16a-5f55-94b1-732f34b30d91"
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},
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{
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"name": "Answered",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const body = $('Question webhook').first().json.body;\nconst t = $('Topic').first().json;\nconst base = { execution_id: Number($execution.id), workflow: 'helpdesk', user: body.user ?? '', topic: t.topic, question: body.question ?? '', release: '1.1.0',\n channel: 'stable', repeat: false, tag: body.tag ?? '', duration_ms: Date.now() - t.t0, cost_usd: 0 };\nconst faq_ms = $('FAQ done').first().json.faq_ms;\nbase.steps = { faq_ms, answer_ms: Math.max(0, base.duration_ms - faq_ms) };\nreturn [{ json: { ...base, status: 'success', error_node: null, error_message: null, route: '자동 답변', llm_calls: 1, answer: String($json.output ?? '').trim() } }];"
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},
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"position": [
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1100,
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200
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],
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"id": "6db09299-84d1-50b1-800f-c074ccb0d3ed"
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},
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{
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"name": "Not found",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const body = $('Question webhook').first().json.body;\nconst t = $('Topic').first().json;\nconst base = { execution_id: Number($execution.id), workflow: 'helpdesk', user: body.user ?? '', topic: t.topic, question: body.question ?? '', release: '1.1.0',\n channel: 'stable', repeat: false, tag: body.tag ?? '', duration_ms: Date.now() - t.t0, cost_usd: 0 };\nconst faq_ms = $('FAQ done').first().json.faq_ms;\nbase.steps = { faq_ms, answer_ms: 0 };\nreturn [{ json: { ...base, status: 'success', error_node: null, error_message: null, route: '담당자 연결', llm_calls: 0, answer: 'FAQ에서 찾지 못해 담당자에게 연결합니다.' } }];"
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},
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"position": [
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1100,
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400
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],
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"id": "33f61379-1764-55c7-aff5-3521b1cf451b"
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},
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{
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"name": "Failed",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const body = $('Question webhook').first().json.body;\nconst t = $('Topic').first().json;\nconst base = { execution_id: Number($execution.id), workflow: 'helpdesk', user: body.user ?? '', topic: t.topic, question: body.question ?? '', release: '1.1.0',\n channel: 'stable', repeat: false, tag: body.tag ?? '', duration_ms: Date.now() - t.t0, cost_usd: 0 };\nbase.steps = { faq_ms: base.duration_ms, answer_ms: 0 };\nconst message = String($json.error?.message ?? $json.error ?? 'error').slice(0, 120);\nreturn [{ json: { ...base, status: 'error', error_node: 'Search FAQ', error_message: message, route: null, llm_calls: 0, answer: '지금은 답할 수 없어 담당자에게 연결합니다.' } }];"
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},
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"position": [
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1100,
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600
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],
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"id": "6a62a108-4c6c-57fa-b444-3c0b72f85597"
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},
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{
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"name": "Log Answered",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/logs",
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"options": {
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"response": {
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"response": {
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"neverError": true
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}
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}
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},
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"method": "POST",
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ JSON.stringify({ items: [(({ answer, ...rest }) => rest)($json)] }) }}"
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},
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"position": [
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1320,
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200
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],
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"id": "cc12c3ab-8643-571d-83f4-d27c09dd8e5a"
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},
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{
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"name": "Reply Answered",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const r = $('Answered').first().json;\nreturn [{ json: { route: r.route ?? '담당자 연결', status: r.status, topic: r.topic, answer: r.answer, error: r.error_message } }];"
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},
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"position": [
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1540,
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200
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],
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"id": "5c5ffce6-1941-59af-bc8a-5071809d0656"
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},
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{
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"name": "Send Answered",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "={{ $json }}",
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"options": {}
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},
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"position": [
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1760,
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200
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],
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"id": "1c9e1737-ae60-5754-abbb-2bfab0c7e9b7"
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},
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{
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"name": "Log Not found",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/logs",
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"options": {
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"response": {
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"response": {
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"neverError": true
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}
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}
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},
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"method": "POST",
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ JSON.stringify({ items: [(({ answer, ...rest }) => rest)($json)] }) }}"
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},
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"position": [
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1320,
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400
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],
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"id": "055e9419-007c-5f4d-b4a6-e70b34ff2a24"
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},
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{
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"name": "Reply Not found",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const r = $('Not found').first().json;\nreturn [{ json: { route: r.route ?? '담당자 연결', status: r.status, topic: r.topic, answer: r.answer, error: r.error_message } }];"
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},
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"position": [
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1540,
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400
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],
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"id": "dc79daf9-8f4d-506b-a68b-00f3fd4d44c9"
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},
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{
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"name": "Send Not found",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "={{ $json }}",
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"options": {}
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},
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"position": [
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1760,
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400
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],
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"id": "df1457bb-ec41-5c08-b3ff-f2284a6e1401"
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},
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{
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"name": "Log Failed",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/logs",
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"options": {
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"response": {
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"response": {
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"neverError": true
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}
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}
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},
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"method": "POST",
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"sendBody": true,
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"specifyBody": "json",
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"jsonBody": "={{ JSON.stringify({ items: [(({ answer, ...rest }) => rest)($json)] }) }}"
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},
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"position": [
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1320,
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600
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],
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"id": "760aaaca-e80d-5fe4-9e01-c3772483123d"
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},
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{
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"name": "Reply Failed",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const r = $('Failed').first().json;\nreturn [{ json: { route: r.route ?? '담당자 연결', status: r.status, topic: r.topic, answer: r.answer, error: r.error_message } }];"
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},
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"position": [
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1540,
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600
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],
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"id": "addce3eb-ad29-54ac-95c4-87fd3aafb3fc"
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},
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{
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"name": "Send Failed",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "={{ $json }}",
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"options": {}
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},
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"position": [
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1760,
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600
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],
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"id": "3a330204-2c41-5c6c-93f1-f39b0b04dc0d"
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}
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],
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"connections": {
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"Question webhook": {
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"main": [
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[
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{
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"node": "Topic",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Topic": {
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"main": [
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[
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{
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"node": "Search FAQ",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Search FAQ": {
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"main": [
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[
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{
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"node": "FAQ done",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Failed",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Found?": {
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"main": [
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[
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{
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"node": "Answer",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Not found",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Answer model": {
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"ai_languageModel": [
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[
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{
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"node": "Answer",
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"type": "ai_languageModel",
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"index": 0
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}
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]
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]
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},
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"Answer": {
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"main": [
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[
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{
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"node": "Answered",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Answered": {
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"main": [
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[
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{
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"node": "Log Answered",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Log Answered": {
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"main": [
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[
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{
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"node": "Reply Answered",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Reply Answered": {
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"main": [
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[
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{
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"node": "Send Answered",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Not found": {
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"main": [
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[
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{
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"node": "Log Not found",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Log Not found": {
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"main": [
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[
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{
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"node": "Reply Not found",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Reply Not found": {
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"main": [
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[
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{
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"node": "Send Not found",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Failed": {
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"main": [
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[
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{
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"node": "Log Failed",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Log Failed": {
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"main": [
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[
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{
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"node": "Reply Failed",
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"type": "main",
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"index": 0
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}
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]
|
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]
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},
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"Reply Failed": {
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"main": [
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[
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{
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"node": "Send Failed",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"FAQ done": {
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|
"main": [
|
|
[
|
|
{
|
|
"node": "Found?",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
}
|
|
},
|
|
"settings": {
|
|
"executionOrder": "v1"
|
|
}
|
|
}
|