508 lines
12 KiB
JSON
508 lines
12 KiB
JSON
{
|
|
"name": "74 IT helpdesk + release API (reference)",
|
|
"nodes": [
|
|
{
|
|
"name": "Question webhook",
|
|
"type": "n8n-nodes-base.webhook",
|
|
"typeVersion": 2,
|
|
"parameters": {
|
|
"httpMethod": "POST",
|
|
"path": "my-helpdesk",
|
|
"responseMode": "responseNode",
|
|
"options": {}
|
|
},
|
|
"webhookId": "de518e93-ed19-541f-a6fc-687a4efaf1b2",
|
|
"position": [
|
|
0,
|
|
300
|
|
],
|
|
"id": "a1c7ad38-705e-5042-a2f4-8dbb40d08c5d"
|
|
},
|
|
{
|
|
"name": "Has question?",
|
|
"type": "n8n-nodes-base.if",
|
|
"typeVersion": 2.2,
|
|
"parameters": {
|
|
"conditions": {
|
|
"options": {
|
|
"caseSensitive": true,
|
|
"leftValue": "",
|
|
"typeValidation": "loose",
|
|
"version": 2
|
|
},
|
|
"conditions": [
|
|
{
|
|
"id": "c1",
|
|
"leftValue": "={{ $json.body.question }}",
|
|
"rightValue": "",
|
|
"operator": {
|
|
"type": "string",
|
|
"operation": "notEmpty",
|
|
"singleValue": true
|
|
}
|
|
}
|
|
],
|
|
"combinator": "and"
|
|
},
|
|
"options": {}
|
|
},
|
|
"position": [
|
|
220,
|
|
300
|
|
],
|
|
"id": "97ced79b-5b5b-5519-ab42-0549d01297fa"
|
|
},
|
|
{
|
|
"name": "Reject empty",
|
|
"type": "n8n-nodes-base.respondToWebhook",
|
|
"typeVersion": 1.1,
|
|
"parameters": {
|
|
"respondWith": "json",
|
|
"responseBody": "{ \"error\": \"question is required\" }",
|
|
"options": {
|
|
"responseCode": 400
|
|
}
|
|
},
|
|
"position": [
|
|
440,
|
|
560
|
|
],
|
|
"id": "32e5818c-2e23-5dfb-a7ca-401c397dbf91"
|
|
},
|
|
{
|
|
"name": "Get release",
|
|
"type": "n8n-nodes-base.httpRequest",
|
|
"typeVersion": 4.2,
|
|
"parameters": {
|
|
"url": "http://data-api:8800/releases/helpdesk",
|
|
"options": {}
|
|
},
|
|
"position": [
|
|
440,
|
|
300
|
|
],
|
|
"id": "4fc56dcd-9bf3-598d-807e-dbad2a261b60"
|
|
},
|
|
{
|
|
"name": "Pick release",
|
|
"type": "n8n-nodes-base.code",
|
|
"typeVersion": 2,
|
|
"parameters": {
|
|
"jsCode": "const body = $('Question webhook').first().json.body;\nconst r = $json;\nconst bucket = [...String(body.user ?? '')].reduce((sum, ch) => sum + ch.codePointAt(0), 0) % 100;\nlet release = r.active, channel = 'stable';\nif (body.release) { release = String(body.release); channel = 'pinned'; }\n\nconst info = r.releases?.[release];\nif (!info) return [{ json: { ok: false, release, known: Object.keys(r.releases ?? {}) } }];\nreturn [{ json: { ok: true, release, channel, bucket, prompt_version: info.prompt_version, model: info.model } }];"
|
|
},
|
|
"position": [
|
|
660,
|
|
300
|
|
],
|
|
"id": "b4fbbc09-b505-50ad-8df1-5b45d911bc13"
|
|
},
|
|
{
|
|
"name": "Known release?",
|
|
"type": "n8n-nodes-base.if",
|
|
"typeVersion": 2.2,
|
|
"parameters": {
|
|
"conditions": {
|
|
"options": {
|
|
"caseSensitive": true,
|
|
"leftValue": "",
|
|
"typeValidation": "loose",
|
|
"version": 2
|
|
},
|
|
"conditions": [
|
|
{
|
|
"id": "c1",
|
|
"leftValue": "={{ $json.ok }}",
|
|
"rightValue": "",
|
|
"operator": {
|
|
"type": "boolean",
|
|
"operation": "true",
|
|
"singleValue": true
|
|
}
|
|
}
|
|
],
|
|
"combinator": "and"
|
|
},
|
|
"options": {}
|
|
},
|
|
"position": [
|
|
880,
|
|
300
|
|
],
|
|
"id": "0a29dfa9-f2d4-5012-8fb9-d55f2f16b134"
|
|
},
|
|
{
|
|
"name": "Reject release",
|
|
"type": "n8n-nodes-base.respondToWebhook",
|
|
"typeVersion": 1.1,
|
|
"parameters": {
|
|
"respondWith": "json",
|
|
"responseBody": "={{ JSON.stringify({ error: 'unknown release', release: $json.release, known: $json.known }) }}",
|
|
"options": {
|
|
"responseCode": 400
|
|
}
|
|
},
|
|
"position": [
|
|
1100,
|
|
560
|
|
],
|
|
"id": "1fba4d4a-1c00-516d-ae17-b92e5859ba05"
|
|
},
|
|
{
|
|
"name": "Get prompt",
|
|
"type": "n8n-nodes-base.httpRequest",
|
|
"typeVersion": 4.2,
|
|
"parameters": {
|
|
"url": "=http://data-api:8800/prompts/helpdesk/{{ $('Pick release').first().json.prompt_version }}",
|
|
"options": {
|
|
"timeout": 2000
|
|
}
|
|
},
|
|
"position": [
|
|
1100,
|
|
300
|
|
],
|
|
"id": "8d2a0079-38a2-5b93-8f20-60f49cfa9a95",
|
|
"onError": "continueErrorOutput"
|
|
},
|
|
{
|
|
"name": "Search FAQ",
|
|
"type": "n8n-nodes-base.httpRequest",
|
|
"typeVersion": 4.2,
|
|
"parameters": {
|
|
"url": "http://data-api:8800/faq",
|
|
"options": {},
|
|
"sendQuery": true,
|
|
"queryParameters": {
|
|
"parameters": [
|
|
{
|
|
"name": "q",
|
|
"value": "={{ $('Question webhook').first().json.body.question }}"
|
|
}
|
|
]
|
|
}
|
|
},
|
|
"position": [
|
|
1540,
|
|
300
|
|
],
|
|
"id": "4456c2ab-6f27-51f8-85ca-764770500d11"
|
|
},
|
|
{
|
|
"name": "Get ticket",
|
|
"type": "n8n-nodes-base.httpRequest",
|
|
"typeVersion": 4.2,
|
|
"parameters": {
|
|
"url": "=http://data-api:8800/tickets/{{ (($('Question webhook').first().json.body.question.match(/T-?\\d{4}/i) || ['NONE'])[0]).toUpperCase().replace(/^T(\\d)/, 'T-$1') }}",
|
|
"options": {
|
|
"response": {
|
|
"response": {
|
|
"neverError": true
|
|
}
|
|
}
|
|
},
|
|
"sendQuery": true,
|
|
"queryParameters": {
|
|
"parameters": [
|
|
{
|
|
"name": "requester",
|
|
"value": "={{ $('Question webhook').first().json.body.user ?? '' }}"
|
|
}
|
|
]
|
|
}
|
|
},
|
|
"position": [
|
|
1760,
|
|
300
|
|
],
|
|
"id": "57e1d9e0-0c2c-5fc3-8a4d-07f67ee6fc28"
|
|
},
|
|
{
|
|
"name": "Answer",
|
|
"type": "@n8n/n8n-nodes-langchain.agent",
|
|
"typeVersion": 3.1,
|
|
"parameters": {
|
|
"promptType": "define",
|
|
"text": "=질문: {{ $('Question webhook').first().json.body.question }}\nFAQ: {{ JSON.stringify($('Search FAQ').first().json.results ?? []) }}\n접수 건: {{ JSON.stringify($('Get ticket').first().json) }}",
|
|
"options": {
|
|
"systemMessage": "={{ $('Registry prompt').isExecuted ? $('Registry prompt').first().json.text : $('Fallback prompt').first().json.text }}",
|
|
"maxIterations": 1
|
|
}
|
|
},
|
|
"position": [
|
|
1980,
|
|
300
|
|
],
|
|
"id": "cd9a4e0f-6647-562b-a8cb-ddd7afc4a630"
|
|
},
|
|
{
|
|
"name": "Answer model",
|
|
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
|
|
"typeVersion": 1.2,
|
|
"parameters": {
|
|
"model": {
|
|
"__rl": true,
|
|
"mode": "id",
|
|
"value": "={{ $('Pick release').first().json.model }}"
|
|
},
|
|
"options": {
|
|
"temperature": 0
|
|
}
|
|
},
|
|
"credentials": {
|
|
"openAiApi": {
|
|
"id": "openAiCourse0001",
|
|
"name": "OpenAI (.env)"
|
|
}
|
|
},
|
|
"position": [
|
|
1980,
|
|
520
|
|
],
|
|
"id": "5e6f25ad-b0ae-5140-b91f-257f4102d662"
|
|
},
|
|
{
|
|
"name": "Build result",
|
|
"type": "n8n-nodes-base.code",
|
|
"typeVersion": 2,
|
|
"parameters": {
|
|
"jsCode": "const results = $('Search FAQ').first().json.results ?? [];\nconst result = { route: '자동 답변', answer: String($json.output ?? '').trim(), sources: results.map((r) => r.id) };\nconst i = $('Pick release').first().json;\nresult.version = { release: i.release, prompt_version: i.prompt_version, model: i.model, channel: i.channel, prompt_source: ($('Registry prompt').isExecuted ? 'registry' : 'fallback') };\nreturn [{ json: result }];"
|
|
},
|
|
"position": [
|
|
2200,
|
|
300
|
|
],
|
|
"id": "362754dd-f5a7-507b-8b7c-634088466cbc"
|
|
},
|
|
{
|
|
"name": "Send result",
|
|
"type": "n8n-nodes-base.respondToWebhook",
|
|
"typeVersion": 1.1,
|
|
"parameters": {
|
|
"respondWith": "json",
|
|
"responseBody": "={{ $json }}",
|
|
"options": {}
|
|
},
|
|
"position": [
|
|
2420,
|
|
300
|
|
],
|
|
"id": "992548f2-1522-5857-b313-70b9986f2781"
|
|
},
|
|
{
|
|
"name": "Registry prompt",
|
|
"type": "n8n-nodes-base.set",
|
|
"typeVersion": 3.4,
|
|
"position": [
|
|
1320,
|
|
300
|
|
],
|
|
"id": "32f27066-1bd9-5201-a27a-94be437a53cc",
|
|
"parameters": {
|
|
"assignments": {
|
|
"assignments": [
|
|
{
|
|
"id": "f0",
|
|
"name": "text",
|
|
"value": "={{ $json.text }}",
|
|
"type": "string"
|
|
}
|
|
]
|
|
},
|
|
"options": {}
|
|
}
|
|
},
|
|
{
|
|
"name": "Fallback prompt",
|
|
"type": "n8n-nodes-base.set",
|
|
"typeVersion": 3.4,
|
|
"position": [
|
|
1320,
|
|
540
|
|
],
|
|
"id": "afbb4b25-a0b2-53a9-b92d-d6908403ba2a",
|
|
"parameters": {
|
|
"assignments": {
|
|
"assignments": [
|
|
{
|
|
"id": "f0",
|
|
"name": "text",
|
|
"value": "You are the company IT help desk. Answer in Korean in at most 3 sentences, using only the FAQ entries and the ticket record given. Never invent steps, dates or names. For a ticket, say its status and note. If the data does not answer the question, say \"찾지 못했습니다\" and that a staff member will help. Use 합니다체.",
|
|
"type": "string"
|
|
}
|
|
]
|
|
},
|
|
"options": {}
|
|
}
|
|
}
|
|
],
|
|
"connections": {
|
|
"Question webhook": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Has question?",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Has question?": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Get release",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
],
|
|
[
|
|
{
|
|
"node": "Reject empty",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Get release": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Pick release",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Pick release": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Known release?",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Known release?": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Get prompt",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
],
|
|
[
|
|
{
|
|
"node": "Reject release",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Get prompt": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Registry prompt",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
],
|
|
[
|
|
{
|
|
"node": "Fallback prompt",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Search FAQ": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Get ticket",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Get ticket": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Answer",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Answer model": {
|
|
"ai_languageModel": [
|
|
[
|
|
{
|
|
"node": "Answer",
|
|
"type": "ai_languageModel",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Answer": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Build result",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Build result": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Send result",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Registry prompt": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Search FAQ",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
},
|
|
"Fallback prompt": {
|
|
"main": [
|
|
[
|
|
{
|
|
"node": "Search FAQ",
|
|
"type": "main",
|
|
"index": 0
|
|
}
|
|
]
|
|
]
|
|
}
|
|
},
|
|
"settings": {
|
|
"executionOrder": "v1"
|
|
}
|
|
}
|