{
  "name": "74 IT helpdesk v2 (provided)",
  "nodes": [
    {
      "name": "Question webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "parameters": {
        "httpMethod": "POST",
        "path": "rel-v2",
        "responseMode": "responseNode",
        "options": {}
      },
      "webhookId": "4dd9ca0d-6e35-58d9-afb9-36689beca2c7",
      "position": [
        0,
        300
      ],
      "id": "edf3da10-d647-5671-a906-292126b204df"
    },
    {
      "name": "Has question?",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "leftValue": "",
            "typeValidation": "loose",
            "version": 2
          },
          "conditions": [
            {
              "id": "c1",
              "leftValue": "={{ $json.body.question }}",
              "rightValue": "",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              }
            }
          ],
          "combinator": "and"
        },
        "options": {}
      },
      "position": [
        220,
        300
      ],
      "id": "cf8a9038-ff3e-56a3-a17f-9c062bdd0391"
    },
    {
      "name": "Reject empty",
      "type": "n8n-nodes-base.respondToWebhook",
      "typeVersion": 1.1,
      "parameters": {
        "respondWith": "json",
        "responseBody": "{ \"error\": \"question is required\" }",
        "options": {
          "responseCode": 400
        }
      },
      "position": [
        440,
        560
      ],
      "id": "3e81f84e-0040-52a4-80a2-e093464dea75"
    },
    {
      "name": "Search FAQ",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "parameters": {
        "url": "http://data-api:8800/faq",
        "options": {},
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "q",
              "value": "={{ $('Question webhook').first().json.body.question }}"
            }
          ]
        }
      },
      "position": [
        440,
        300
      ],
      "id": "7e858b12-8c3b-5b72-aa02-09276f0d63e0"
    },
    {
      "name": "Get ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "parameters": {
        "url": "=http://data-api:8800/tickets/{{ (($('Question webhook').first().json.body.question.match(/T-?\\d{4}/i) || ['NONE'])[0]).toUpperCase().replace(/^T(\\d)/, 'T-$1') }}",
        "options": {
          "response": {
            "response": {
              "neverError": true
            }
          }
        },
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "requester",
              "value": "={{ $('Question webhook').first().json.body.user ?? '' }}"
            }
          ]
        }
      },
      "position": [
        660,
        300
      ],
      "id": "9265daab-0313-5c12-aa77-7a596f23eae5"
    },
    {
      "name": "Answer",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "typeVersion": 3.1,
      "parameters": {
        "promptType": "define",
        "text": "=질문: {{ $('Question webhook').first().json.body.question }}\nFAQ: {{ JSON.stringify($('Search FAQ').first().json.results ?? []) }}\n접수 건: {{ JSON.stringify($('Get ticket').first().json) }}",
        "options": {
          "systemMessage": "You are the company IT help desk. Answer in Korean in at most 3 sentences, using only the FAQ entries and the ticket record given. Never invent steps, dates or names. For a ticket, say its status and note. If the data does not answer the question, say \"찾지 못했습니다\" and that a staff member will help. Use 합니다체.\nWhen the answer comes from a FAQ entry, end with its id in brackets, for example [FAQ-003]. Keep answers short.",
          "maxIterations": 1
        }
      },
      "position": [
        880,
        300
      ],
      "id": "027a9c55-9b22-5122-85e5-9f8e347fe189"
    },
    {
      "name": "Answer model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "typeVersion": 1.2,
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "id",
          "value": "gpt-5.4-nano"
        },
        "options": {
          "temperature": 0
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "openAiCourse0001",
          "name": "OpenAI (.env)"
        }
      },
      "position": [
        880,
        520
      ],
      "id": "bfe53f6e-ecec-5876-8943-03d0b6dad9a5"
    },
    {
      "name": "Review check",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "parameters": {
        "jsCode": "let answer = String($json.output ?? '').trim();\nif (answer.length > 400) answer = answer.slice(0, 400);\nreturn [{ json: { output: answer } }];"
      },
      "position": [
        1100,
        300
      ],
      "id": "0d0c0486-e241-521a-83ca-66b725fd05d0"
    },
    {
      "name": "Build result",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "parameters": {
        "jsCode": "const results = $('Search FAQ').first().json.results ?? [];\nconst result = { route: '자동 답변', answer: String($json.output ?? '').trim(), sources: results.map((r) => r.id) };\nreturn [{ json: result }];"
      },
      "position": [
        1320,
        300
      ],
      "id": "27c64881-2145-56c1-ab88-8f0a7515dbd2"
    },
    {
      "name": "Send result",
      "type": "n8n-nodes-base.respondToWebhook",
      "typeVersion": 1.1,
      "parameters": {
        "respondWith": "json",
        "responseBody": "={{ $json }}",
        "options": {}
      },
      "position": [
        1540,
        300
      ],
      "id": "5a7d65a6-3b4e-562d-bf7e-1be3756a8cde"
    }
  ],
  "connections": {
    "Question webhook": {
      "main": [
        [
          {
            "node": "Has question?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Has question?": {
      "main": [
        [
          {
            "node": "Search FAQ",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Reject empty",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Search FAQ": {
      "main": [
        [
          {
            "node": "Get ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get ticket": {
      "main": [
        [
          {
            "node": "Answer",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Answer model": {
      "ai_languageModel": [
        [
          {
            "node": "Answer",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Answer": {
      "main": [
        [
          {
            "node": "Review check",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Review check": {
      "main": [
        [
          {
            "node": "Build result",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Build result": {
      "main": [
        [
          {
            "node": "Send result",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  }
}