72일차 자료 추가(답 제외)
Co-Authored-By: Claude Opus 5.5 <noreply@anthropic.com>
This commit is contained in:
mcchaeandClaude Opus 5.5 committed
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{
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"name": "72 IT helpdesk baseline (provided)",
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"nodes": [
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{
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"name": "Question webhook",
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"type": "n8n-nodes-base.webhook",
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"typeVersion": 2,
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"parameters": {
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"httpMethod": "POST",
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"path": "base-helpdesk",
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"responseMode": "responseNode",
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"options": {}
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},
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"webhookId": "f7f86794-1216-5eae-93b9-9e69bb515ce3",
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"id": "73fa6963-23cf-5fab-be79-21db3461385e"
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"name": "Has question?",
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"type": "n8n-nodes-base.if",
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"typeVersion": 2.2,
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"conditions": {
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"options": {
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"typeValidation": "loose",
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"version": 2
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"conditions": [
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"id": "c1",
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"leftValue": "={{ $json.body.question }}",
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"rightValue": "",
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"operator": {
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"type": "string",
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"operation": "notEmpty",
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"combinator": "and"
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"id": "108e39d5-615a-517a-9060-e09e7c4379f9"
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"name": "Reject empty",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "{ \"error\": \"question is required\" }",
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"options": {
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"responseCode": 400
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}
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"position": [
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"id": "1d7d4c12-dba9-5291-95eb-fbcf440257be"
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},
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{
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"name": "Classify",
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"type": "@n8n/n8n-nodes-langchain.agent",
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"typeVersion": 3.1,
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"parameters": {
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"promptType": "define",
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"text": "={{ $('Question webhook').first().json.body.question }}",
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"options": {
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"systemMessage": "You sort one company IT help-desk question. Categories: faq (how to fix or use something: password, account lock, VPN, printer, mail box, software install), ticket (asks about the status of an IT request ticket like T-1002), other (anything else). Return only JSON, no code fence: {\"category\": \"faq\"}",
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"maxIterations": 1
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}
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},
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"position": [
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"id": "e44002cd-d810-5fbe-9eef-d0d9e897b974"
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},
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{
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"name": "Classify model",
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"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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"typeVersion": 1.2,
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"parameters": {
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"model": {
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"__rl": true,
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"mode": "id",
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"value": "gpt-4.1-mini"
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},
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"options": {
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"temperature": 0
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}
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},
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"credentials": {
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"openAiApi": {
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"id": "openAiCourse0001",
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"name": "OpenAI (.env)"
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}
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},
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"position": [
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"id": "555c72bf-fdc6-5560-9c4a-386b1cf78fe7"
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},
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{
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"name": "Parse category",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const raw = String($json.output ?? '').trim().replace(/^```(json)?\\s*|```$/g, '');\nlet category = 'other';\ntry { category = JSON.parse(raw).category ?? 'other'; } catch (error) { category = 'other'; }\nif (!['faq', 'ticket', 'other'].includes(category)) category = 'other';\nreturn [{ json: { category, by: 'llm' } }];"
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},
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"position": [
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"id": "169c07e6-bc8e-5307-9502-4a8114c854fa"
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},
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{
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"name": "Search FAQ",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "http://data-api:8800/faq",
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"options": {},
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"sendQuery": true,
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"queryParameters": {
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"parameters": [
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{
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"name": "q",
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"value": "={{ $('Question webhook').first().json.body.question }}"
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}
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]
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}
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},
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"position": [
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"id": "7459ee39-7124-57c0-8bdf-c596f65f7deb"
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},
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{
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"name": "Get ticket",
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"type": "n8n-nodes-base.httpRequest",
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"typeVersion": 4.2,
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"parameters": {
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"url": "=http://data-api:8800/tickets/{{ (($('Question webhook').first().json.body.question.match(/T-?\\d{4}/i) || ['NONE'])[0]).toUpperCase().replace(/^T(\\d)/, 'T-$1') }}",
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"options": {
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"response": {
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"response": {
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"neverError": true
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}
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}
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},
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"sendQuery": true,
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"queryParameters": {
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"parameters": [
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{
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"name": "requester",
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"value": "={{ $('Question webhook').first().json.body.user ?? '' }}"
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}
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]
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}
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},
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"position": [
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"id": "70d6cf5f-6064-5790-a7e6-628e044f95b9"
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},
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{
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"name": "Answer",
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"type": "@n8n/n8n-nodes-langchain.agent",
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"typeVersion": 3.1,
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"parameters": {
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"promptType": "define",
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"text": "=질문: {{ $('Question webhook').first().json.body.question }}\n분류: {{ $('Parse category').first().json.category }}\nFAQ: {{ JSON.stringify($('Search FAQ').first().json.results ?? []) }}\n접수 건: {{ JSON.stringify($('Get ticket').first().json) }}",
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"options": {
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"systemMessage": "You are the company IT help desk. Answer in Korean in at most 3 sentences, using only the FAQ entries and the ticket record given. Never invent steps, dates or names. For a ticket, say its status and note. If the data does not answer the question, say \"찾지 못했습니다\" and that a staff member will help.",
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"maxIterations": 1
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}
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},
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"position": [
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"id": "bd94eff5-ddeb-5a04-bfb7-e8d62ca7ed45"
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},
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{
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"name": "Answer model",
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"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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"typeVersion": 1.2,
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"parameters": {
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"model": {
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"__rl": true,
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"mode": "id",
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"value": "gpt-4.1-mini"
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},
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"options": {
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"temperature": 0
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}
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},
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"credentials": {
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"openAiApi": {
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"id": "openAiCourse0001",
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"name": "OpenAI (.env)"
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}
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},
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"position": [
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1320,
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520
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],
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"id": "e40a7e46-cf90-5b11-a629-6f92fe5a043c"
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},
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{
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"name": "Review",
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"type": "@n8n/n8n-nodes-langchain.agent",
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"typeVersion": 3.1,
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"parameters": {
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"promptType": "define",
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"text": "=초안: {{ $('Answer').first().json.output }}",
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"options": {
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"systemMessage": "You review a Korean IT help-desk answer before it is sent. Keep the facts exactly. Make it polite (합니다체), remove anything not supported by the data, keep at most 3 sentences. Return only the final answer text.",
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"maxIterations": 1
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}
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},
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"position": [
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],
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"id": "540513f3-f96b-5672-913f-ba4846dd768b"
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},
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{
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"name": "Review model",
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"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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"typeVersion": 1.2,
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"parameters": {
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"model": {
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"__rl": true,
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"mode": "id",
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"value": "gpt-4.1-mini"
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},
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"options": {
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"temperature": 0
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}
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},
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"credentials": {
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"openAiApi": {
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"id": "openAiCourse0001",
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"name": "OpenAI (.env)"
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}
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},
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"position": [
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1540,
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],
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"id": "6f1ffb5c-b821-593b-8cd2-ebb68d63a277"
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},
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{
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"name": "Build result",
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"type": "n8n-nodes-base.code",
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"typeVersion": 2,
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"parameters": {
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"jsCode": "const ran = (name) => { try { return $(name).isExecuted; } catch (error) { return false; } };\nconst body = $('Question webhook').first().json.body;\nconst category = $('Parse category').first().json.category;\nconst answer = String($('Review').first().json.output ?? '').trim();\nconst results = $('Search FAQ').first().json.results ?? [];\nconst sources = category === 'faq' ? results.map((r) => r.id) : [];\nconst steps = [];\nif (ran('Rule classify')) steps.push('rule');\nif (ran('Classify')) steps.push('classify');\nsteps.push('faq', 'ticket', 'answer');\nsteps.push('review');\nconst llm_calls = (ran('Classify') ? 1 : 0) + 1 + 1;\nconst result = { route: '자동 답변', category, answer, sources };\nreturn [{ json: result }];"
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},
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"position": [
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],
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"id": "a749f7a2-8109-50f4-a3c4-dd1dbe29f8e8"
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},
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{
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"name": "Send result",
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"type": "n8n-nodes-base.respondToWebhook",
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"typeVersion": 1.1,
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"parameters": {
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"respondWith": "json",
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"responseBody": "={{ $json }}",
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"options": {}
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},
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"position": [
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"id": "86789b60-2654-528e-aef9-adf67767dbd3"
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}
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],
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"connections": {
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"Question webhook": {
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"main": [
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[
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{
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"node": "Has question?",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Has question?": {
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"main": [
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[
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{
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"node": "Classify",
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"type": "main",
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"index": 0
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}
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],
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[
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{
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"node": "Reject empty",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Classify model": {
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"ai_languageModel": [
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[
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{
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"node": "Classify",
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"type": "ai_languageModel",
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"index": 0
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}
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]
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]
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},
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"Classify": {
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"main": [
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[
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{
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"node": "Parse category",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Parse category": {
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"main": [
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[
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{
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"node": "Search FAQ",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Search FAQ": {
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"main": [
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[
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{
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"node": "Get ticket",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Get ticket": {
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"main": [
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[
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{
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"node": "Answer",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Answer model": {
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"ai_languageModel": [
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[
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{
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"node": "Answer",
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"type": "ai_languageModel",
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"index": 0
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}
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]
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]
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},
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"Answer": {
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"main": [
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[
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{
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"node": "Review",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Review model": {
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"ai_languageModel": [
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[
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{
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"node": "Review",
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"type": "ai_languageModel",
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"index": 0
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}
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]
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]
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},
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"Review": {
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"main": [
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[
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{
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"node": "Build result",
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"type": "main",
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"index": 0
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}
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]
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]
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},
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"Build result": {
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"main": [
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[
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{
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"node": "Send result",
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"type": "main",
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"index": 0
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}
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]
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]
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}
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},
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"settings": {
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||||
"executionOrder": "v1"
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}
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}
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Reference in new issue
Block a user